A guide to how to use CAVEAT

The CAVEAT Outcomes Model is a visual representation of
four categories of outcomes (or domains).

The Outcomes Model

These categories are:


  • Physical or health-related
  • Social or interpersonal
  • Emotional or psychological
  • Economic


For each category there are four levels. The inner circles of the CAVEAT Outcomes Model represent these different levels, with ‘People’ being at the heart of the model.


  1. Outcomes for the older person receiving services
  2. Outcomes for the volunteers
  3. Outcomes for the organisation
  4. Outcomes for the wider health and social care system.



Once you have registered to use the toolkit you will be able to access the CAVEAT Outcome Model.

Move through the model have have a look at each domain.

Think about the way your organisation works, and the services you provide. This will help you to identify which outcomes in the toolkit are relevant for your organisation. Looking through the outcomes included in this toolkit will give you some ideas.

The first thing to think about is what you expect to achieve by delivering a service. This is sometimes called ‘a theory of change’ and describes the links between the activities that you undertake as part of your service and what the service might reasonably be expected to achieve.

For example, a yoga programme might be expected to have benefits for older people in terms of increased physical activity, increased mental wellbeing and increased social networks.  Volunteers delivering the programme might also benefit by sharing their skills and experience and feel a greater sense of purpose in their lives. 

Think about possible short, medium and long-term potential outcomes and who might benefit – might the yoga programme enhance the reputation of your organisation? Does it contribute to the financial stability of the organisation?

Selecting the outcomes from the menu that you think your service can achieve, will enable you to create your unique outcomes framework.

  • Click on each of the sections in the CAVEAT Outcomes Model in turn.
  • Look through the menu of potential outcomes in each section.
  • Select all the outcomes that are relevant to your services.
  • This will form the unique mix of outcomes specific to your organisation
  • This outcomes framework for your organisation can then be downloaded as a pdf document to save and print.


  • Now that you have selected your outcomes, the final step is to identify the method of collecting the data to demonstrate each outcome.
  • Clicking on each outcome offers some suggestions of how it could be measured using qualitative or quantitative, or a combination of both types of methods.
  • When deciding what methods to use, think about what is practical and affordable for your organisation. Consider your team’s skills and experience in collecting and analysing different types of data. Think about the time available for doing this work. Review any costs that may be involved.
  • For each instrument or tool suggested in this toolkit, we have tried to indicate how easy they are to use and whether there are any fees required to use them. For some, although they are free to use, you may require the developers or authors permission.
We have indicated which tools we consider easy to use and require little expert knowledge by using this symbol. Those that are free to use have this symbol. Those that require you to seek permission from the authors or developers have this symbol.

Please Note: we are not responsible for the content of external websites and information may change. You should refer to the privacy notice for each site to understand how they will process any personal data.

We are working to make our webpages accessible to all. In the mean time we have a few suggestions. Head over to our Knowledge Base and click through to the Accessibility Page.

If our webpages are not loading correctly, please press Ctrl +Shift + R at the same time, and this will re-load (and re-set) the website. This will only work in Chrome, FireFox and Internet Explorer browsers.

The use of the Safari Browser on a Mac currently does not support printing the individual outcomes within the toolkit. We recommend accessing the website through Chrome, FireFox and Internet Explorer if you would like to use this function.

If you have any questions, concerns or suggestions, please do not hesitate to contact us.